Provide world-class customer service
Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. As a growing business that puts customers first, you will:
- Retain existing customers
- Generate repeat business
- Cross-sell and up-sell your products and services to existing customers
- Use valuable information about existing customers to find new ones
World-class experience from The Signature Works
Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.
The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.
The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.
Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.
“We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive.” Malcolm Ditty, Director, The Signature Works.
What exceptional customer service means for you
Sage customers have improved customer satisfaction levels by as much as 25%. Our affordable solution gives businesses of all sizes the best value for money. We’ll empower you to:
- Automate and manage the progress of customer service cases resolving cases faster
- Save time by storing information in a central knowledgebase
- Report on critical customer service metrics quickly and easily
- Have more meaningful conversations with you customers